Shipping&Delivery Policy
Shipping & Delivery Policy – Epecoya
Welcome to Epecoya! We strive to provide a seamless shopping experience, including reliable and efficient shipping services. Please review our Shipping & Delivery Policy to understand our shipping options, costs, and estimated delivery times.
1. Shipping Methods & Costs
We offer two shipping options based on your preference:
Standard Shipping – $8.99 per order
Estimated delivery time: 7-12 business days
Priority Shipping – $17.99 per order
Estimated delivery time: 3-9 business days
2. Processing Time
Orders are typically processed within 1-3 business days after payment is confirmed.
Processing times may be extended during peak seasons, holidays, or promotional events.
3. Delivery Time Estimates
The total time for your order to arrive = Processing Time + Shipping Time
Standard Shipping: 1-3 business days (processing) + 7-12 business days (shipping)
Priority Shipping: 1-3 business days (processing) + 3-9 business days (shipping)
Please Note:
Delivery times are estimates and may be affected by customs delays, weather conditions, or unforeseen circumstances beyond our control.
Some remote areas may experience slightly longer delivery times.
4. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your order using the provided link in the email or through our website’s Order Tracking page.
5. Shipping Restrictions
We currently ship to most countries worldwide. However, some locations may have shipping limitations due to logistical reasons.
We do not ship to P.O. Boxes, APO/FPO addresses, or military bases.
6. Lost or Delayed Packages
If your package has not arrived within the estimated timeframe, please check your tracking details first.
If there are no updates or the package is lost, contact our support team at support@epecoya.com for assistance.
We are not responsible for delays caused by customs clearance, incorrect shipping addresses, or carrier issues.
7. Customs Duties & Taxes
Depending on your location, your order may be subject to import duties and taxes, which are not covered by Epecoya.
Customers are responsible for any additional charges imposed by their country’s customs policies.
8. Contact Us
For any shipping-related inquiries, feel free to reach out to us at:
Email: support@epecoya.com
We appreciate your trust in Epecoya and are committed to delivering your orders efficiently and securely!